SRS Pro Hub
Creating a unified ecommerce experience across a growing ecosystem of specialized service businesses.
Photon SRS Pro Hub Discovery
ROLE
SENIOR UX DESIGNER
CLIENT
SRS DISTRIBUTION
DATE
2025-2026
TEAM
DESIGN, RESEARCH, PRODUCT, CLIENT STAKEHOLDERS
RESPONSIBILITIES
DISCOVER, IA, JOURNEY MAPPING, WIREFRAMES, PROTOTYPING
Project Overview
THE PROBLEM
As SRS continues its growth strategy, acquiring a new vertical each year, they need a scalable, sustainable solution to support this long-term vision.
MY ROLE
I helped synthesize research, map the experience, define opportunities and translate findings into product concepts and prototypes.
THE OUTCOME
The team established a clearer direction for a unified cross-vertical ecommerce experience and prioritized opportunities for future product development.
Discovery
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Insights
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Exploration
Mapping the current experience exposed several places where customers had to understand SRS's organizational structure before they could accomplish their own goals.
Solution
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Impact
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Lessons
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Discovery
Insights
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Exploration
Solution
Impact
Client are satisfied
Prototype clearly reflects the client’s vision and priorities
oUnified pattern library and information architecture across verticals
oSeamless AI integration into customer and associate workflows
oVision for integration with other contractor CRM tools
oCross-category navigation without disrupting the main experience
•Aligned on the definition and role of the “Complex Pro” user
•Integrated the POS component to present a complete story for leadership
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